Sub-Processors
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Conjura Ireland Limited
Conjura Ireland Limited (“Conjura”) engages certain third-party service providers (“sub-processors”) toassist in providing the Conjura platform and related services. These sub-processors may process personal data on behalf of our customers in accordance with the data processing terms set out inAnnex A of our Terms & Conditions.
This document provides a list of sub-processors that Conjura currently authorises to process customer personal data. Conjura ensures that each sub-processor is bound by data protection obligations no less protective than those set out in our agreement with you.
For information on how Conjura processes personal data as a controller (e.g. for its own marketing, website analytics, and business operations), please refer to our Privacy Policy.
Infrastructure & Data Structure
| Sub-Processor | Purpose | Location |
|---|---|---|
| Amazon Web Services, Inc. | Cloud infrastructure hosting the Conjura platform, application services, and customer data storage | EEA |
| Snowflake Inc. | Cloud data warehouse used to store and process customer e-commerce data ingested from connected platforms | EEA |
AI Processing
| Sub-Processor | Purpose | Location |
|---|---|---|
| Anthropic PBC | AI model provider powering Owly, Conjura’s AI analytics assistant. Operates a zero data retention policy for API inputs and outputs | US |
| OpenAI OpCo, LLC | AI model provider used for supplementary AI analytics capabilities. Operates a zero data retention policy for API inputs and outputs | US |
Customer Communication
| Sub-Processor | Purpose | Location |
|---|---|---|
| Intercom, Inc. | Customer support messaging and help centre. Processes customer contact details (name, email) and support correspondence | US |
Platform Services
| Sub-Processor | Purpose | Location |
|---|---|---|
| Functional Software, Inc. (LogRocket) | Session replay and performance monitoring on the Conjura platform to diagnose technical issues. All personal data fields are obscured prior to capture | US |
Payments
| Sub-Processor | Purpose | Location |
|---|---|---|
| Stripe Payments Europe, Ltd. | Payment processing and billing for customer subscriptions | EEA |
International Transfers
Where sub-processors are located outside the European Economic Area (EEA), Conjura ensures that appropriate safeguards are in place in accordance with GDPR Article 46. This includes reliance onthe European Commission’s Standard Contractual Clauses (SCCs) and, where applicable, supplementary measures. For US-based sub-processors, Conjura also considers whether the provider participates in the EU-US Data Privacy Framework.
For further details on the specific transfer mechanism applicable to any sub-processor, please contactus at privacy@conjura.com.
Changes to This List
Conjura may update this list from time to time as sub-processors are added or removed. Inaccordance with Annex A (clause 3.3.15) of our Terms & Conditions, customers have granted ageneral authorisation for Conjura’s use of sub-processors.
We will update this page to reflect any changes and, where material changes occur, will use reasonable endeavours to notify affected customers in advance. We recommend that customers subscribe to updates or check this page periodically.
If you have any questions about our sub-processors or wish to be notified of changes, please contact us at privacy@conjura.com.
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